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Terms & Conditions

These Terms & Conditions (“Terms”) govern the use of the software-as-a-service platform “RankScan” (the “Services”) by business customers. The provider is Klarplan AG (operating as “RankScan”). By registering an account or using the Services, you accept these Terms.

1. Scope and Provider

The provider of the Services is:

Klarplan AG (RankScan)
Sälihalde 11
6005 Lucerne
Switzerland
Email: hello@rankscan.ai
Phone: +41 41 511 29 43

The Services are intended exclusively for businesses, self-employed individuals and legal entities acting in the course of their commercial or professional activity, and not for consumers. By registering, you confirm that you are acting for business purposes.

Only these Terms apply. Differing or supplementary terms of the customer become part of the contract only if Klarplan AG expressly agrees to them in writing.

2. Description of Services

RankScan is a monitoring platform that tracks a brand’s visibility in AI answers (e.g. ChatGPT, Claude, Perplexity, Gemini, Google AI Overviews), in classic search (rankings, keywords, competitors) and the technical health of a website (incl. Core Web Vitals, crawl errors, indexation, structured data), and presents the results in a dashboard.

The specific scope of features depends on the plan chosen by the customer (Starter, Pro, Enterprise) and the description of services on our website as in force from time to time. We may further develop, adapt and improve the Services as long as the essential scope of the booked plan is preserved.

To deliver the Services, we access third-party data, in particular from AI providers (incl. OpenAI, Google, Anthropic, Perplexity), search engines and other data sources (e.g. Google Search Console, Chrome UX Report, DataForSEO). The availability, completeness and accuracy of such data are outside our control and may change or cease at any time. We provide analyses and recommendations to the best of our knowledge but do not owe any specific outcome (e.g. particular rankings, visibility or reach).

3. Registration and Account

Use of the Services requires the registration of an account. The customer ensures that the information provided is complete and accurate and keeps it up to date.

The customer is responsible for keeping its credentials confidential and is liable for all activity carried out via its account. Any suspected misuse must be reported to Klarplan AG without delay.

The customer is responsible for the users it creates (e.g. team members) within the limits of its plan.

4. Free Trial

We may offer a free trial (e.g. 14 days). During the trial, no credit card is required unless stated otherwise.

The trial ends automatically. It converts into a paid subscription only if the customer expressly chooses to do so. We may change or discontinue the scope, duration and availability of the trial at any time.

5. Subscription, Term and Cancellation

The Services are provided under a subscription with a monthly or annual billing period, as selected when entering into the contract.

The subscription renews automatically for a further billing period unless cancelled before the end of the current period.

The customer may cancel its subscription at any time with effect from the end of the current billing period via its account. Fees already paid are not refunded on a pro-rata basis unless mandatory law provides otherwise.

We may terminate the subscription for good cause or suspend access, in particular in the event of a material breach of these Terms or payment default.

6. Prices and Payment

The prices of the selected plan as displayed on the website at the time of booking apply. Unless stated otherwise, prices are in US dollars (USD) and exclusive of any applicable statutory taxes and charges (e.g. VAT).

Fees are due in advance for the respective billing period. Payments are processed via our payment service provider Stripe. The customer authorises us or the payment service provider to charge the amounts due on a recurring basis.

We may change prices with effect for future billing periods. Price changes are communicated in advance; if the customer does not object and does not cancel before the change takes effect, the change is deemed accepted.

In the event of payment default, we are entitled to suspend access to the Services until payment is made in full.

7. Customer Obligations and Acceptable Use

The customer uses the Services only within these Terms and applicable law. In particular, the customer shall not:

  • circumvent plan or usage limits or technical protection measures;
  • carry out automated, excessive or infrastructure-impairing access outside the provided API and its limits;
  • make the Services available to third parties (e.g. reselling, or providing the Services as an agency to end customers) unless expressly agreed;
  • use the Services in any way that infringes third-party rights or applicable law.

The customer ensures that it is authorised to have the websites, domains and content it monitors analysed by RankScan.

8. Availability

We strive for high availability of the Services but do not owe uninterrupted availability. Maintenance, third-party disruptions, force majeure and circumstances beyond our control may cause limitations. Where possible, we announce maintenance windows and seek to schedule them during low-usage periods.

9. Intellectual Property

All rights in the Services, the software, design, trademarks and content created by us remain with Klarplan AG or its licensors. The customer receives a non-exclusive, non-transferable right of use limited to the term and purpose of the contract.

Data and content provided by the customer (“Customer Data”) remain the property of the customer. The customer grants us the right to process Customer Data to provide the Services. We may use aggregated, anonymised data that does not allow any conclusions about the customer to improve and operate the Services.

10. Data Protection

We process personal data in accordance with applicable data protection law. Details are set out in our Privacy Policy. Where we process personal data on behalf of the customer, the provisions of a data processing agreement apply in addition, if and when one is concluded.

11. Warranty

We provide the Services with customary professional care. To the extent permitted by law, no warranty is given for fitness for a particular purpose, for specific results, or for the accuracy and completeness of third-party data.

The customer reports identifiable defects without delay. We remedy reproducible, material defects within a reasonable period.

12. Liability

We are liable without limitation for damage arising from injury to life, body or health and for damage based on intent or gross negligence.

Otherwise, to the extent permitted by law, we are liable only for the breach of essential contractual obligations and limited to the foreseeable damage typical of the contract. Liability for indirect damage, consequential damage, loss of profit, loss of data and for any failure to achieve visibility, rankings or reach is excluded.

To the extent permitted by law, our total liability is limited, per event and in aggregate, to the fees paid by the customer in the twelve (12) months preceding the damaging event. We are not liable for disruptions, data errors or outages caused by third parties (e.g. AI providers, search engines, hosting) or by the customer.

13. Confidentiality

The parties treat each other’s confidential information as confidential and use it only to perform the contract. This obligation survives termination of the contract.

14. Changes to these Terms

We may amend these Terms, in particular in the event of a change in the legal situation or further development of the Services. Changes are communicated to the customer in an appropriate manner (e.g. by email or in the account). If the customer does not object within 30 days or continues to use the Services, the amended Terms are deemed accepted.

15. Final Provisions

Should individual provisions of these Terms be invalid, the validity of the remaining provisions remains unaffected. The invalid provision is replaced by a rule that comes closest to its economic purpose.

Assignment of the customer’s rights and obligations under this contract requires the prior written consent of Klarplan AG.

These Terms are governed exclusively by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-law rules. The exclusive place of jurisdiction for all disputes arising out of or in connection with this contract is Lucerne, Switzerland, unless mandatory law prescribes another place of jurisdiction.

Last updated: 9 June 2026