The app says that my account is deactivated.

The app shows the page “Account deactivated” when none of your accounts is active. This has two causes:

• The trial ended without a plan, and nobody logged in for 30 days after that.
• We deactivated the account by hand.

Deactivating does not delete anything. Your properties and scan data stay in place.

To use the account again, e-mail us. A request in the app is not possible, because the support area of the app needs an active account. You can still log out and open your profile.